Information

Terms and Conditions

Please read these terms and conditions carefully and check back from time to time for any changes, as using or purchasing from our website means you agree to them.

These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.

We make every effort to ensure that the prices displayed on our website are accurate. However, we reserve the right to validate all prices before we process your order. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

We make every effort possible to ensure that all products on our website are described accurately, however we are only human and occasionally a mistake may occur. We cannot accept any liability for descriptive errors beyond correcting the error as soon as we are aware of it.

Illustrations and descriptions of products are provided as a guide and all product measurements are approximate. Measurements given are for the maximum length and/or width/diametre of the product unless otherwise stated.

When placing an order, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer. Your order is deemed to have been accepted at the point when it is processed ready for dispatch. An order dispatched email will be sent and at this point, a contract will exist between us.

All prices are displayed in UK pounds sterling.

Royal Mail delivers the vast majority of UK parcels promptly within 1 to 5 days following dispatch (depending on the shipping method chosen). We cannot be held liable for any loss caused to you by delayed delivery. For further information regarding shipping methods and delivery times, please see our Delivery Information page.

Should you discover a picking error with your order, or if your order is damaged in transit, please let us know within 7 working days of receipt. Replying to your order dispatched email is fine. We cannot correct picking errors or damages after this time period has passed.

If you do not receive your order within 15 working days from the date of dispatch (UK and Europe), please Contact Us. Worldwide Zones 1 and 2, please allow 20 working days. Working days are counted by Royal Mail and couriers as Monday to Friday. We will offer to refund or replace your order. We will assume your order has been received in satisfactory condition if we do not hear from you after 20 working days (UK and Europe) or 25 working days (Worldwide Zones 1 and 2). Claims for lost parcels cannot be made after this time.

Parcels returned as not called for or undeliverable because of address errors will be refunded less an administration charge to cover the actual original p&p cost and our card handling fees.

We make no guarantee that our website is free from viruses or other infecting programs although every attempt is made to ensure that it is not. We ensure that our website is hosted with a reputable UK company that uses the most up to date and robust hardware and software.

All project ideas used on our website are copyright to their original creator. Calico Craft Parts Design Team projects on this website and our blog are for personal inspiration only and are copyright to Calico Craft Parts and the individual designer and may not be copied or reproduced without permission.

Calico Craft Parts can only be held liable for loss up to the cost of the goods purchased.

Legal information: Calico Crafts Parts is the trading name of Helen Taylor, The Workshop, 94 Northfield Park, Soham, Cambridgeshire CB7 5XA.