Privacy Policy & GDPR

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement and in accordance with GDPR regulations.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may ask for the following information:

Name

Contact information including email address

Demographic information such as postcode

What we do with this information:

We require this information to provide you with a service, and in particular for the following reasons:

• Internal record keeping as required by HMRC
• Order fulfillment

What we do not do with this information:

We do not sell your information EVER under any circumstances, nor will we pass it to any third parties except where it relates to processing an order placed through our website (for instance, Royal Mail).

Our newsletter is an opt-in service only - we will not send you emails, newsletters or messages regarding new products, special offers or site updates unless you opt-in when ordering, or subscribe through our website or blog. You can unsubscribe at any time and your email address is automatically and immediately removed.  Our subscriber list is regularly pruned to keep it up to date.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not collect nor ever see your card details when placing an order through our website and we do not accept card payments by any other method to ensure your complete security when ordering from us.

Our security certificates can be found in the footer of every page.

How we use cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and you will not be able to place orders.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

GDPR

On 25th May 2018 the EU's GDPR (General Data Protection Regulation) came into effect.  To our current knowledge, the UK leaving the EU on 31st December 2020 is unlikely to lead any immediate changes to these regulations.  Unless or until we are notified differently, we will continue to adhere to GDPR.  This gives you the following rights:

The Right to Access

If you have created an account on our website you can access the data held by logging into your account. You can request to see the information at any time.  Customers who checkout using Guest Checkout will not be able to access data via an account but can still request details of the data we store within any orders placed.

The Right to Rectification

Customers with an account can change any information stored within the Personal Information section of their account.  If you change any personal information within your account, data stored within previously placed orders will remain unchanged.  This can be changed, upon request, for all customers even if they checked out as a Guest.

The Right to be Forgotten

Under the new rules everyone has the right to be forgotten on websites. 

Subscribers to our email newsletters can click on the Unsubscribe link that is automatically added to all email newsletters at any time.  Your email address is automatically and immediately removed.  Our subscriber list is regularly pruned to keep it up to date.

If you contact us with a request to be forgotten, we will delete your account and ensure you are no longer subscribed to our email newsletter.  Please be aware that your details will remain on any orders previously placed with us due to HMRC regulations that require us to keep records for tax purposes for at least six years (VAT Act 1994 and HMRC Notice 700/21 October 2013). Historical orders and records older than 6 years are regularly purged.